Privacy Policy

Introduction

greenmaple GmbH ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greenmaple.pro or engage with our construction services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Data Controller Information

The data controller for your personal information is greenmaple GmbH, a company registered in Austria with registration number 41852063. Our registered office is located at Ringstraße 148, 9004 Klagenfurt, Austria. For any privacy-related enquiries, you can contact us at privacy@greenmaple.pro or by phone at +43 463 909 7284.

Data Collection

We collect information about you in a variety of ways. The data we collect may include personal information that can identify you as well as anonymous information that does not identify you. The types of data we collect include:

• Personal Data: Name, email address, phone number, postal address, and other contact information you provide when contacting us or requesting our services.
• Project Information: Details about construction projects, property information, and service requirements you share with us.
• Communication Data: Records of correspondence, meeting notes, and other communications between you and greenmaple.
• Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on our site.
• Technical Data: Device information, browser settings, and other technical information collected through cookies and similar technologies.

How We Use Your Information

We process your personal data for various purposes based on different legal grounds. We use of your data includes the following activities:

• Providing construction and contracting services as requested
• Responding to your enquiries and communications
• Processing service requests and managing client relationships
• Conducting project planning, management, and delivery
• Complying with legal and regulatory requirements
• Improving our website and services based on user feedback
• Sending important updates about our services and your projects
• Maintaining business records and documentation

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: performance of a contract (when providing our services), legitimate interests (for business operations and improvements), legal obligation (compliance with Austrian and EU laws), and consent (where specifically obtained for marketing or optional services).

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our business, conducting our services, or serving you, provided these parties agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights, property, or safety.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. For client project data, we typically retain information for 7 years after project completion to comply with Austrian business record requirements. Website usage data is generally retained for 2 years for analytical purposes. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right of Access: You can request copies of your personal data
• Right of Rectification: You can request correction of inaccurate or incomplete data
• Right of Erasure: You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another organisation
• Right to Object: You can object to certain types of processing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy. You can control cookie settings through your browser preferences.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As greenmaple operates primarily within Austria and the European Union, your personal data is generally processed within the EU/EEA region. If we need to transfer data outside this region, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. In Austria, the relevant authority is the Austrian Data Protection Authority (Datenschutzbehörde). You can also contact the supervisory authority in your country of residence or workplace.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Acknowledgement

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with any part of this policy, please do not use our website or services.